Dispatching

Depending on your business, service dispatching can be accomplished in one of two ways;
Date and Time (Citrus Dispatcher) or Service Dispatch Board (Citrus Dispatch Center).

• The Date and Time Method -When a request for service is received,
  an electronic service slip is created.
  It is assigned to a technician by date and time.
  A repair time duration (such as 2 hours) is entered.
  This method may require the dispatcher/scheduler to have
  some knowledge of the nature of the work to be performed.
  The caller is informed of the scheduled date and time.

Citrus Dispatcher is designed for Contracting Companies such as HVAC, Plumbers, Electricians, Yard Maintenance Companies, Pool Cleaning Services, Specialty Contractors, etc.
Any company where a service technician responds to a request for service.

For a full understanding of Citrus Dispatcher, click the More Info button  
You might also wish to view the Users Manual.

Citrus Dispatcher ships with a free applet for posting financial information about completed service slips. Click to view the Users Manual.
To view typical documents created by Citrus Dispatcher, download the Citrus Dispatcher document package and view/print with a PDF program. Three styles of Invoice can be created.
To purchase a license for Citrus Dispatcher for $29.95:                  click   
Citrus Dispatcher is also part of Citrus Service Manager Suite and Citrus Recurring Services Suite.
 

• Service Dispatch Board Method -When a request for service is received, an electronic service slip is created. It is posted to a dispatching board.
  When a technician calls, the dispatcher assigns a service slip to him/her from those entered on the dispatch board. The slip in marked as "In Progress".
  Either the dispatcher or the technician can call the customer.

Citrus Dispatch Center is currently under construction.
We need a few more BETA accounts. If Dispatch Center seems right for your business,
perhaps you would like to receive it free. Beta Testing.

To view details about Dispatch Center, click More Info button.
Click to view the Users Manual.

  (Inactive)                                    

 

• Specialty Scheduling Applications
  
  Citrus Recurring Services  - is a specialty program designed to Schedule and Reschedule (automatically) recurring services.
  (Examples would be a semi-annual cleaning or inspection; weekly or monthly pool cleaning, etc).
  It is sold as a Suite Only.
  Click to view the  Users Manual.
  
                                                

The General Specifications found on the Specs Page apply to Citrus Dispatcher, Dispatch Center,  Citrus Recurring Services, Citrus Delivery Scheduler and Citrus Construction Scheduler.

*Citrus Series - All programs with "Citrus" in the program name are part of the Citrus Series and all files integrate with one another.

Please see Ordering Instructions

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